In 1959, Gil Klein opened a small TV repair business in Fairview Heights. He never expected his dream to evolve from a 600 square foot one-man shop to an almost 50,000 sq. ft., 31-employee store. Gil has seen a lot of his competition come, go and change ownership but believes his business is stronger and better than ever. Klein's BrandSource is the only locally owned TV and Appliance store with the original owner in the area. Walking into Klein's BrandSource, you will still see Gil along with his son, Doug Klein. Doug is the Service Manager and General manager of Klein's BrandSource. Gil's daughter, Lynn Klein-Iler, handles all of the advertising and works with the builder division.
In 1985, Gil Klein joined BrandSource, a national buying group with multi-billion dollar buying power, in order to be able to offer competitive prices with all of his competition, including the large chain stores, but still being able to offer the personal service that Klein's BrandSource has been known to provide. In addition to offering great prices, Klein's BrandSource also offers excellent TV and Appliance repair service with their factory authorized service department, something most of their competition does not offer. Klein's BrandSource provides a knowledgeable sales staff, able to assist its customer honestly and effectively. To further assist the customer, Klein's BrandSource has the largest "on hand" inventory, in the Metro East, available for immediate pick up or professional delivery. No special orders or waiting needed for regular stocking items.
One thing that definitely sets Klein's BrandSource apart from its competition is Gil Klein's business philosophy,
"My philosophy of doing business is simple, the customer is our bread and butter. We treat people like we want to be treated anywhere else. It's the old way of doing business. We treat people with courtesy and respect. We also sell products we believe in. We give people a brand name product at the best possible value. We're in a fast growing community, in a fast growing market. We want to be part of that growth and we're looking forward to getting our share. So far we're going fine. We cherish competition. It's to our advantage if people shop around before they buy."
Even though Gil first stated this in 1971 it is still true today.